Atreum Lighting products are warranted against manufacturer defects to the original owner from the date of original purchase for 3 years of the light.
In the event of defective materials and/or workmanship, Atreum Lighting will repair or replace, at its option, the defective part within 45 days from receipt of the defective product for the three years after purchase.
After three years from the original date of purchase. Atreum Lighting will offer repair services or parts as long as parts are available and it’s due to manufacturer's defect and not customer negligence; the cost of repairs and parts after 3 years are the sole responsibility of the customer. Shipping of the defective product to Atreum Lighting is the sole responsibility of the customer.
Return shipping of the repaired light is covered by Atreum Lighting up to $50 per incident for three years after purchase.
In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer.
After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer.
The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Atreum Lighting.
Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Atreum Lighting.