Atreum Lighting products are warranted against manufacturer defects to the original owner from the date of original purchase for 5 years of the light. In the event of defective materials and/or workmanship, Atreum Lighting Technologies, will repair or replace, at its option, the defective part within 45 days from receipt of the defective product for the five years after purchase. After five years from the original date of purchase. Atreum Lighting Technologies will offer repair services or parts as long as parts are available and it’s due to manufacturer's defect and not customer negligence; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Atreum Lighting is the sole responsibility of the customer. Return shipping of the repaired light is covered by Atreum Lighting up to $50 per incident for five years after purchase. In the first five years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After five years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Atreum Lighting, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Atreum Lighting Technologies.

Return Policy

30 DAY RETURN POLICY

If you are unsatisfied with any Atreum Lighting LED light, you can return it for a refund within 30 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer. All items must be returned in "as new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, ensuring the return shipment, and filing any necessary claims for damaged or lost returns.

Non LED Grow Lights

Items sold by Atreum Lighting Technologies other than LED Grow Lights are final sale unless defective or damaged when received.

SHIPPING DAMAGE

Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays).

CANCELLATIONS

Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped.

 

Atreum Lighting Privacy Policy

Privacy Policy

For maximum security, we do not allow our system to store credit card information. Also, we ship every package discreetly unless it is clearly expressed that discreet shipping is not necessary.

How We Protect Your Data

Whether you are shopping online or in our store, we use security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. Atreum Lighting Technologies uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information including your name, address and credit card number.

Information We Collect

Like many other websites, we collect data using Google web analytics. We do not share or sell any personal information.

Please let us know if there's anything we can do to make your shopping experience more enjoyable. Remember, our house is your home, and we want you to feel comfortable with us.

This privacy policy sets out how Atreum Lighting uses and protects any information that you give Atreum Lighting when you use this website. Atreum Lighting is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Atreum Lighting may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect - NewsLetters

WE MAY COLLECT THE FOLLOWING INFORMATION:

• Name
• Contact information provided including email address.

What We Do With The Information We Gather

 WE REQUIRE THIS INFORMATION TO UNDERSTAND YOUR NEEDS AND PROVIDE YOU WITH A BETTER SERVICE, AND IN PARTICULAR FOR THE FOLLOWING REASONS:

• Internal record keeping
• We may use the information to improve our products and services
• We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and consented to receive the emails/newsletters.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Atreumlighting.com uses Google AdWords for Conversion Tracking. No personal information is ever shared with Google, only that a purchase was made.

For more information about our privacy practices, if you have questions, please contact us by email us at hello@atreumlighting.com

Questions? Email or Call us :)